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On 3rd May, 2006, MUMBAI INTERNATIONAL AIRPORT PVT. LTD. (MIAL) was appointed as an independent custodian at Mumbai. As a custodian, MIAL looks after total cargo activities that is from the stage of receipt of export shipments in the warehouse till placed on the aircraft with regard to export cargo. Facilities are available for acceptance and storage of all kinds of cargo including special cargo, perishables, dangerous goods, cargo requiring cold storage, valuables, live animals, heavy odd-sized cargo. Acceptance and stacking of General and Special Cargo (Dangerous goods, Valuables, Cold Storage) for Customer Airlines is done here. The export shipments of customer airlines are carted to their respective warehouses.
To electronically interact with its trade partners MIAL has developed its own Cargo Custodian Website. Through this, Agents, Handled Airlines, Banks, Customs, Importers and Exporters can interact with the Custodian through a single web based platform.
Import storage facilities for General and Special cargo
Working Hours: 10 a.m. to 10 p.m. except Sundays and Customs Holidays.Working Hours are extendable subject to Customs permission.
RMS shipment clearance 24/7
Cold Storage Facilities:
Advance arrangements/notifications can be made for perishable consignments on email ID email@example.com
NOTE: As per the above cold storage capacities all pre alert shipments shall be accommodated and there is no need of OK TO FORWARD/ space
confirmation from MIAL.
Storage for Hazardous Goods:
Separate demarcated area is available for the storage of dangerous goods and a dedicated chamber for Radioactive material approved by AERB (Atomic Energy Research Board).
Working Hours: 24x7 Facilities are available for clearance of all direct delivery consignments of Human Remains, Diplomatic mail/goods, Publications, Newspapers, Life Saving Drugs etc.
Registration is taken care by the office of:
CMS Department, MIAL , CSIA
Air Cargo Complex Mumbai-400 099
Q 5. How can Break Bulk Agents issue Delivery Order?
A 5. Break bulk agents can issue DO for house Air Waybill once Airlines have issued the DO for Master Air Waybill. On the
Imports Homepage, click on issue DO button-a screen opens up-fill in the details of IGM Number/Year/MAWB and click on search. This will display the relevant House Air Waybill details. Click on the box ‘Issue DO” which will send an online message to the Custodian (MIAL).
Q 8. What can I see on Import Home page?
A 8. Import page will display the status of following events.
MAWB No. - Master Air Waybill number.
HAWB No. - House Air Waybill number for Console shipments.
DO – Delivery Order issuance by Airline.
DO (BB) – Delivery Order issuance by Break Bulk agent.
BOE - Bill of entry number given by Customs.
RFE - Request for examination message sent by Agent to the Custodian.
FFE – Freight Forwarded for examination sent by the Custodian to Customs.
OC - Out of charge message sent by Customs to Custodian.
BC - Terminal charges are paid for the consignment.
GP - Gate pass generated.
GD - Goods Delivered.
Q 9. What is a help desk?
A 9. This is a facility desk for our users in cases of any difficulties faced by them online. Contact numbers as below:
i. Registration: 6685 1361/ 66850324 /6685 1390 (Mon-Fri from 10 a.m. to 6p.m)
ii. Operational (24x7)- 6685 1337/2682 8431/91672 13667
Q 10. What are the documents required for On-line Registration?
A 10. Following are the list of documents required:
1. Print out of Registration Request indicating User ID / Registration ID.
2. Request letter from authorized signatory.
3. Agents are required to open a Pre Deposit (PD) Account with Accounts dept. of Mumbai International Airport Pvt. Ltd.
4. Any of the following documents: